Frequently Asked Questions

  • Simply send us a message on WhatsApp or email us at hello@oliviassitters.com — no apps, no portals. For new families, we'll ask you to fill in a short family profile form so we can match you with the right sitter. From there, we handle everything.

  • If you need to cancel a booking, please let us know as soon as possible. Our policy is as follows:

    1. 48 hours or more before the booking - no charge

    2. 24–48 hours before the booking - 50% of the fee

    3. Less than 24 hours before the booking - 100% of the session fee

      We understand that family life is unpredictable. If your little one is unwell, please get in touch and we'll do our best to be flexible.

    If we ever need to cancel on our side, we'll work hard to find you a replacement sitter. If we're unable to, you'll receive a full refund.

  • Our rates are below the London market rate. We believe quality childcare shouldn't come with a London price tag. Prices start at £15/hr.

  • Payment is taken ahead of the booking. If the sitting runs longer or shorter than planned, we'll adjust accordingly and send you a receipt by email.

  • We are hyperlocal to Fulham. Our sitters know the area, which means consistency, reliability, and a genuinely personal service.

  • Once your sitter is confirmed, we set up a WhatsApp group with you, your sitter, and Olivia. Your sitter will message the group when they arrive and when they leave. Olivia checks in during the booking - you're never left without a point of contact.

  • We typically reply within a few hours. For last-minute requests, WhatsApp is the fastest way to reach us.

  • Absolutely. We'll ask you to complete a short family profile and review our Terms & Conditions before your first booking - this helps us make sure everything is set up perfectly from the start.